Privacy Policy

Majetrix (“we”, “us”, or “our”) is committed to respecting and protecting the privacy and personal data of our users. This Privacy Policy outlines how we gather, process, store, and safeguard personal information when you access our website and trading platforms.

We process personal data in full compliance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018. For data protection inquiries, Majetrix acts as the Data Controller.

1. Categories of Information We Collect

We collect information directly from you when you communicate with us, create an account, or interact with our automated services:

• Identity & Contact Details: Full name, telephone number, email address, country of residence, and communication records;
• Technical & Telemetry Data: IP address, device fingerprints, browser version, operating system, network logs, and interaction timestamps;
• Trading Configuration Data: User-selected parameters, strategy risk settings, trading pair preferences, and API telemetry;
• Transactional Records: Subscription invoices, billing history, payment tokens (handled via PCI-DSS compliant payment gateways; we do not store full card numbers).

2. Legal Bases for Processing Data

Under UK GDPR Article 6, we process personal data under the following legitimate grounds:

• Performance of a Contract: Necessary for supplying platform functionality, maintaining user accounts, and delivering customer support;
• Legal and Regulatory Obligations: Compliance with financial compliance mandates, prevention of fraudulent activities, and response to statutory legal requests;
• Legitimate Interests: Improving platform performance, strengthening software security, preventing cyber intrusions, and optimizing infrastructure;
• Consent: Where you have voluntarily opted in to receive technical updates, platform newsletters, or non-essential cookies.

3. How We Use Personal Data

Your personal information is used exclusively for targeted, lawful objectives, including:

• Provisioning and maintaining real-time access to the Majetrix trading infrastructure;
• Facilitating secure API communication with your connected third-party brokerage venues;
• Monitoring platform uptime, diagnosing software bugs, and preventing server abuse;
• Notifying you regarding critical algorithmic updates, security advisories, and administrative notices;
• Conducting risk mitigation, anti-fraud checks, and identity validation where mandated.

4. Data Sharing and Third-Party Disclosures

We do not sell, rent, or lease personal data to external advertisers. Data may be shared with vetted partners strictly under contractual safeguards:

• Infrastructure Providers: Encrypted cloud hosting providers, server farms, and content distribution networks;
• Analytics and Security Partners: Intrusion prevention services, telemetry monitors, and security audit contractors;
• Affiliated Brokerages: If you elect to establish connectivity with an execution partner, requested connection tokens and credentials will be transmitted via secure protocols;
• Statutory Authorities: When compelled by law, court order, or official regulatory inquiry under applicable UK jurisdiction.

5. International Data Transfers

When personal information is transferred outside the United Kingdom or European Economic Area, we implement recognized transfer mechanisms, including the UK International Data Transfer Agreement (IDTA) or European Commission Standard Contractual Clauses (SCCs), accompanied by supplementary technical protections such as end-to-end encryption.

6. Data Retention Policies

We retain your personal data only for the duration necessary to satisfy the purposes set out in this policy, including the fulfillment of legal, tax, accounting, or security requirements. Inactive account records are securely anonymized or permanently deleted according to our corporate data retention schedule, usually within six (6) years following account termination.

7. Your Statutory Rights

Under UK data protection law, you hold actionable rights concerning your personal data:

• Right of Access: Request a copy of the personal information we hold about you;
• Right to Rectification: Request correction of inaccurate or incomplete records;
• Right to Erasure: Request the deletion of data when retention is no longer legally justified;
• Right to Restrict Processing: Request suspension of data processing in certain disputes;
• Right to Data Portability: Obtain a structured, machine-readable export of your personal information;
• Right to Object: Object to processing based on legitimate business interests or direct communications.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. You also retain the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies and Tracking Technologies

We deploy essential and analytical cookies to ensure proper website functionality, preserve authentication states, and measure traffic flow. For additional information regarding our implementation and user controls, review our Cookie practices or manage preferences through your web browser.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: